Support and Connection Centers (formerly Diversion Centers)
Support and Connection Centers (formerly Diversion Centers)
City implementation partner: Department of Health and Mental Hygiene
New York City is pioneering two Support and Connection Centers to give first responders an alternative to avoidable emergency room visits or criminal justice interventions. The centers offer short-term clinical and non-clinical services to people with mental health and substance use needs, and promotes community-based and person-centered engagement, stabilization and connection to services. Guests (defined as people who were referred to, eligible for, and chose to receive services at a Center) are offered mental health, medical, substance use and peer support services; help with basic needs; and discharge planning. Length of stay varies from a few hours to a few days depending on the guest’s needs. The East Harlem Support and Connection Center opened in February 2020, suspended in-person operations from March to October 2020 due to the COVID-19 pandemic, and re-opened with modified services in late October 2020. In July 2022, the center began operating at full capacity and the second center opened in the Bronx with limited capacity.
81%
of guests referred to ongoing support are successfully connected or reconnected to treatment or other services following their stay
169,000
mental health emergency 911 calls were received by the NYPD in 2017. The majority (56%) result in the individual being transported to the hospital, highlighting the need for partnership between law enforcement and public health workers. Source.