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September 4, 2024
NYC Well
NYC Well
City implementation partner: Department of Health and Mental Hygiene
NYC Well provides a single point of entry to the City’s mental health and substance misuse services via comprehensive 24/7/365 support over the phone, through text messaging, or through online chat. NYC Well provides robust crisis counseling, referrals to ongoing care, help with scheduling appointments, connection to mobile crisis services, peer support, and follow-up. NYC Well works to connect people to appropriate services regardless of insurance or immigration status. Any New Yorker in need – or who knows someone in need – can call 888-NYC-WELL (1-888-692-9355), text WELL to 65173, or chat online at nyc.gov/nycwell.
REACH
1,318,602
calls, texts, and chats have been answered by NYC Well between 10/24/2016 and 06/30/2021
NEED
18%
of participants in a survey of over 1,000 NYC Well users noted they would not have contacted anyone in the absence of NYC Well. The same survey showed that approximately two thirds of survey participants reported that their contact with NYC Well helped them a lot, and nearly 90% said it helped at least a little. Source