Reach & Outcome Data

ThriveNYC partners with 12 city agencies to implement over 30 innovative mental health programs that reach hundreds of thousands of New Yorkers every year.


Click the button above to explore reach and impact data for all ThriveNYC programs.

ThriveNYC programs increase mental health services available to New Yorkers by:

  • Providing needed services in new locations: ThriveNYC programs have added onsite, clinical services to locations where they did not exist before, such as in over 100 shelters for families, over 40 runaway and homeless youth residences and drop-in centers, over 25 senior centers, and 173 schools.
  • Ensuring under-served populations can connect to care: ThriveNYC programs have provided dedicated mental health services to populations with the highest need, including over 148,000 people harmed by crime, violence or abuse; 16,900 families living in shelters; and over 50,000 New Yorkers in historically underserved neighborhoods through the Mental Health Service Corps.

Here are seven measurement highlights from the most recent reporting period:

#1: Mobile Treatment Teams: Assertive Community Treatment (ACT) teams provide ongoing, mobile treatment to clients with significant mental health needs. Forensic Assertive Community Treatment (FACT) teams are similar to ACT teams and include specialized support for clients with recent or current involvement in the criminal justice system. Treatment through ACT and FACT teams has shown a profound decrease in rates of homelessness and psychiatric hospitalization, per data reported between January 1, 2015 and February 12, 2020:

Reduced homelessness: 17% of individuals had experienced incidents of homelessness in the six months prior to discharge from ACT/FACT/Shelter-Partnered ACT teams compared to 32% in six months prior to admission; and

Fewer psychiatric hospitalizations: 34% of individuals had experienced incidents of psychiatric hospitalization in the six months prior to discharge compared to 61% in the six months prior to admission.

#2: Intensive Mobile Treatment: Intensive Mobile Treatment (IMT) teams also provide long-term treatment in the community and feature smaller caseloads than ACT and FACT teams in order to serve clients who have had significant difficulty staying connected to more traditional forms of mental health treatment. Of individuals who began receiving services from an IMT team between January 1, 2016 and September 30, 2019:

Consistent connection to care: 89% continued to receive services for 12 months or more, in keeping with the program goal of consistent engagement in care.

Reduced homelessness: During this same time period, 48% of homeless individuals served by an IMT team successfully secured non-shelter housing (including supportive or permanent housing).

#3: Crisis prevention and response: Co-Response Teams, a collaboration between the NYPD and DOHMH, have assisted more than 1,600 people with mental health needs who may be at an elevated risk of harm to themselves or others. Teams connect or re-connect clients to care or other stabilizing support, including mental health, medical, legal, housing, and a range of other social and clinical services.

Reduced police contacts related to violent offenses: In the latest reporting period, this program showed an 85% reduction in the number of police contacts involving violent offenses among community members served through this program who had previous police contacts involving violent offenses.

#4: Expanded mental health support for aging New Yorkers: In 25 of the City’s senior centers, 990 older adults received ongoing clinical mental health services between July 1, 2016 and December 31, 2019.

Clinically significant improvement: Of those re-screened in the latest reporting period, 53% experienced a clinically significant improvement in depression three months after initiating treatment and 35% experienced a clinically significant improvement in anxiety three months after initiating treatment.

#5: Expanded mental health support for low-income New Yorkers: Community-based social service organizations in the Connections to Care program have been trained to refer clients to mental health treatment when appropriate. During the latest reporting period, 85% of participants referred to mental health treatment through this program attended their first appointment.

Clinically significant improvement: Participants were also re-screened six to 12 weeks after their initial screen. Re-screenings from the latest reporting period showed that 49% of clients receiving treatment experienced a clinically significant improvement in symptoms of depression or anxiety.

#6: Expanded mental health support in shelters: ThriveNYC has partnered with the Department for Homeless Services to add 329 licensed clinicians to 100 family shelters, serving nearly 16,600 families since 2016.

Widespread screening and connection to care: In the latest reporting period, 79% of families in contracted family shelters were screened for behavioral health (mental health and substance use) needs – totaling 2,132 families screened in three months. Of those, 296 families who screened positive for behavioral health needs were referred to behavioral health treatment.

#7: Expanded mental health support for homeless youth: ThriveNYC has partnered with the Department for Youth and Community Development to add onsite mental health support to 40 runaway and homeless youth residences and drop-in centers, serving over 12,700 young people since 2016.

Connection to care: 60% of youth referred to individual and/or group counseling/therapy sessions attended their first appointment during the most recent reporting period.

Improved mental wellbeing: 68% of youth reported feeling satisfied that the program services are supporting their mental well-being.

Our approach to measurement

To measure ThriveNYC’s work, the City is using an approach similar to that used in evaluating other large-scale public health strategies, such as efforts to reduce obesity or smoking-related fatalities.

In the first few years of Thrive, the City closely monitored implementation, tracking metrics on the number of people reached by Thrive’s programs and the overall progress of implementation. In June of 2019, ThriveNYC published nearly 100 outcome measures – a second phase of measurement, which looks more closely at whether new programs are making an impact in the lives of those served. These outcome measures were developed with experts at the City University of New York’s Institute for State and Local Governance and in partnership with the City agencies that implement Thrive programs. Depending on how the data is collected for each measure (e.g., annual survey, regular client screening, or observation), the data will be updated regularly either quarterly, semi-annually, or annually.

ThriveNYC’s approach to measurement also leverages the expertise of external researchers to conduct formal programmatic evaluations and to develop long-term, population-level measures appropriate to associate with Thrive’s work.

Data and information on ThriveNYC’s programs are updated on a regular basis. Check back often to learn more.